Frequently Asked Questions

1. How much does it cost to rent a vehicle?

Rental rates vary depending on the vehicle type, rental duration, and options selected. Prices are shown per day and calculated automatically at checkout.

2. Are drivers included in the rental?

Yes, most vehicles offer a “With Driver” option for an additional fee. This is recommended for long-distance or passenger trips.

3. What is included in the total rental price?

The total price includes the base rental fee, estimated fuel cost, driver fees (if applicable), and any additional charges specified at the time of booking.

4. What if I need to cancel or change my booking?

You can request changes or cancellations by contacting us directly. Terms may vary depending on the notice period and reservation status.

5. What happens if the vehicle gets damaged?

All vehicles undergo inspection before and after each trip. Any damages found after return may be charged to the renter. See our Terms and Conditions for detailed damage fee guidelines.

6. Can I choose the fuel type of the vehicle?

Vehicles run on either gasoline or diesel. Fuel type will be specified in the vehicle’s details during booking.

7. How many people can each vehicle carry?

Seating capacity varies by vehicle. Options are available for small groups, families, or large passenger groups. This information is shown on each vehicle’s profile.

8. Is there a mileage limit or fuel estimate?

Total estimated distance is required to compute fuel costs. We provide an estimated fuel cost, but actual consumption may vary depending on route and traffic conditions.

9. Are tolls included in the price?

No. Tolls and other road fees are not included in the rental fee and must be paid by the renter during the trip.

10. How do I make a payment?

We accept various payment methods such as GCash, bank transfer, and others. Payment can be made in full or partially depending on your chosen option.

11. How do I check my payment or balance?

You can view your payment status, receipts, and outstanding balance in your booking summary. Note: payment updates are verified manually and may not reflect in real-time.

12. What if I have a concern during the trip?

You may contact our support team via SMS, call, or through the website. Immediate reporting of any issues is required, especially for damages or incidents.

13. Can I give instructions to the driver?

Reasonable instructions are allowed, but unsafe or unauthorized directions (such as driving through flooded areas or risky zones) are strictly prohibited and may lead to full renter liability.

14. Can I use the vehicle for cargo or business purposes?

Yes, depending on the vehicle type. Please specify your purpose during booking so we can match you with the appropriate vehicle and options.

15. Are there penalties for unauthorized repairs or vehicle use?

Yes. Arranging repairs, tampering with parts, or using the vehicle beyond agreed terms may result in additional penalties up to ₱10,000.

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